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亚马逊买家退换货邮件模板

作者:易仓科技 发布于:2018-10-15
客户因订购的商品大小不合适导致退货;亚马逊客户退货的询问原因;买家要求退货,卖家回信(自发货);产品发货后,客户提出要换货的回信

  客户因订购的商品大小不合适导致退货

  亚马逊客户退货的询问原因

  买家要求退货,卖家回信(自发货)

  产品发货后,客户提出要换货的回信


  客户因订购的商品大小不合适导致退货

  ▼


  Dear——,


  Thanks so much for your great support on 店铺名.


  So sorry for the inconvenience that the swimming suit(产品名) did not fit you.


  Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?


  Just suggestion, if you insist on returning it back, we will go to the further step.


  Waiting for your reply.


  Best Regards


  亚马逊客户退货的询问原因

  ▼


  Dear ---


  Thank you so much for your great support on us.

  So sorry for the inconvenience it caused.

    

  Could I know the reason why you return the item?

  Are there any issues of our product?

  If yes, could you sent the photo of the issues thus we can help you better and submit to QC.


  Waiting for your reply.

  Best regards


  买家要求退货,卖家回信(自发货)

  ▼


  Dear----

  Thank you for contacting us regarding your inquiry.


  We found your return request. Could I know the reason why you want to refund?

  Are there any issues of our product?

  If yes, could you sent the photo of the issues thus we can help you better and submit to QC.


  Will it be possible to give new one as a compensation?

  Or how about we make you a partial refund as a way to make up for this?


  Looking forward to your reply soon.

  Best regards


  产品发货后,客户提出要换货的回信

  ▼


  Dear ___,

  Thanks for contact with us.


  Sorry to tell you that the item have been dispatched, and we can't change it for you now .

  We knew you receive it and it is not suitable for you.


  To express our apologize, we provide few suggestion following by:

  1. We will arrange a suitable replacement for you for free

  2. We can refund full price for you.

  Which one do you prefer?


  Sorry for all inconvenience it led to.

  Looking forward to your reply.

  Sincerely,


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