How are you recently? Hope you and your family are good.
We found your review for (产品).We are really sorry for the inconvenience it caused 
进度一
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Dear————,
How are you recently? Hope you and your family are good.
We found your review for (产品).We are really sorry for the inconvenience it caused
To express our apologize, we provide few suggestion following by:
1. We will arrange a suitable replacement for you for free
2. We will provide a claim code for you.
3. Or refund all
Which one do you prefer?
Looking forward to your reply soon.
Best regards,
进度二
▼
Dear————
Hope you have a great time.
I am writing to concern whether you have receive the replacement.
If you still have any question with your order, please contact with us.
We would try our best to solve it.
If you are satisfied with our services, could you do me a big favor to upgrade the r eivew?
The following link:————————————————————————————
It is really important for me.
We will really appreciate for it.
Sincerely,
