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Shopee客户服务:情期间最佳聊聊回应范本

作者:Shopee资讯家 发布于:2021-04-30
除了适当的将商品调整成预购,避免买家对送达时间有错误期待外,有些问题不知道怎么回复吗?这篇通通教给你!

疫情期间,部分街道封锁,物流运营也受限;许多卖家收到买家的留言与疑问。除了适当的将商品调整成预购,避免买家对送达时间有错误期待外,有些问题不知道怎么回复吗?这篇通通教给你!


01 订单完成时间较长,买家主动申请取消

Dear esteemed buyer, we are very sorry that your order fulfilment is taking longer than expected. Our shop is working hard to deliver your order as quickly as possible. While we hope that you can bear with us in the meantime, we respectfully understand should you decide to cancel your order with us this time. Sincerely apologize for your inconvenience and hope that we can serve you better next time. Thanks for your kind understanding.

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02 ECQ关系无法出货,预期 OOO时复工

Thank you for shopping at our store. We apologize that we are currently still experiencing difficulties in fulfilling your order due to the Lockdown. We expect that the shipping process will return to normal after <insert date 日期>. In the meantime, our shop is working hard to deliver your order to you as quickly as possible. Sincerely sorry for the inconvenience and thank you for your kind understanding. 

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03 ECQ关系无法出货,无法确定复工时间

Thank you for shopping at our store. We apologize that we are currently still experiencing difficulties in fulfilling your order due to the Lockdown. Owing to the dynamic situation on the ground, we are unable to confirm your order ship-out date. Sincerely sorry for the repeated delays and thank you for your kind understanding.

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04 能部分发货,但物流配送时间不确定

Thank you for shopping at our store. We have partially commenced ship-out process for the orders we received within the Lockdown period. However, we are currently unable to confirm your order ship-out date due to the limitation logistics caused by the Lockdown. Our team is working hard to fulfil your order as quickly as possible. Sincerely apologize for the repeated delays and thank you for your kind understanding. 

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05 目前能部分发货,有预计的复工时间

Thank you for shopping at our store. We have partially commenced ship-out process for the orders we received within the Lockdown period. Our team is working hard to fulfil all orders as quickly as possible and we expect that the shipping process will return to normal after <insert date 日期>. Sincerely apologize for the repeated delays and thank you for your kind understanding.

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06 卖家复工且物流营运恢复正常

Thank you for shopping at our store. We have already started shipping out the orders we received within the Lockdown period. The shipping process is already back to normal and our team is working hard to fulfil all orders as quickly as possible. We sincerely apologize for the repeated delays and thanks for your kind understanding.

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以上范本仅供参考,请各位卖家依照自己需求进行调整,若您所在区域面临封闭情形,还请您适时将商品调整成预购,ECQ期间平台也调整了出货天数,请参考本期最新公告。


疫情期间,请避免前往人多的场所,随时关注自身身体状况。


(来源:Shopee 菲律宾电商平台)

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